Your order is produced and shipped from Sweden. Our ambition is that all orders will ship the same day or the next business day after the order has been received.
Your order is sent to the address specified during checkout. It is the buyer's responsibility that the information given is correct, and that the recipients name is clearly visible on the mailbox/address by the time of delivery. If you order to an address on which you are not a permanent resident, it is very important that you enter a correct c/o address.
If the package is returned to us due to delivery problems relating to not finding the recipient on the specified address, the buyer will have to pay for re-delivery of the items. We will then credit the customer's payment, but subtract the shipping cost.
Delivery within Sweden, is done by first class mail (Posten Varubrev 1:a klass), which means that the Swedish Post Office will deliver your order the next working day. Delivery can take up to 3 business days in some locations. The packages are traceable with tracking information and the Swedish Post Office offers text message notification (if you have entered your mobile phone number during checkout), Letter Notification or E-mail notification will be sent when your package is available at your nearest postal outlet.
Delivery within the EU, is done by first class mail international (Posten Varubrev 1:a klass). Delivery takes between 2-9 days depending on the country of the recipient. For approximate shipping times to different countries, see Post Office information page .
Delivery to the rest of the world, is done by first class mail international (Posten Varubrev 1:a klass). Delivery takes between 3-9 days depending on the country of the recipient. For approximate shipping times to different countries, see Post Office information page .
If you receive a defective or wrongly supplied product, contact The Story Factory directly for fast and reliable service. Complaints must be placed within a reasonable time, if the customer was prevented from examining the goods on delivery. We will confirm your complaint and will supply you with return instructions. Send the item in the condition it was received, together with a damage or error report, and a new and non-faulty product will be delivered as soon as possible.
Product warranty only covers initial defects, ie. manufacturing defects visible on delivery. Manufacturing defects must be acknowledged as such by The Story Factory, before a new product can be shipped. The product warranty is void if no faults or defects can be found on the product or if the product has been damaged from normal wear and tear, whether intentional or not.
Due to the nature of our personalized children’s books, please note that the products are not covered by the rights to exchange of product, money back-schemes or rights of cancellation
All prices are inclusive of Swedish VAT (6%). What you'll pay for your goods is always shown at checkout, before submitting your order.
Private customers in Sweden and other EU countries are always charged Swedish VAT. Private customers outside the EU are exempt from Swedish VAT. A customer can see the price excluding the VAT when the product is placed in the cart before placing an order. The Story Factory AB takes no responsibility for any taxes or duties levied on goods in the recipients country.
We (The Story Factory) reserve the right to change our prices and conditions without notice. It is important that you take part of our current terms and conditions before placing an order. The only valid conditions and prices are the ones displayed at the time the order is placed. We reserve the right against statements made in obvious error and products being out of stock.
We currently accept VISA and MasterCard. There are no card fees levied on the customer from us (the seller) or our payment partners. Credit and debit card payments are handled by our payment gateway - DIBS Payment Services - to ensure fast and secure payments.
The Story Factory reserve the right to retroactively correct prices, product texts and images printed or depicted incorrectly on the website, on our blogs and in social media. We reserve the right to changes in prices outside our control. These include, but are not limited to
Through your registration and/or order, you agree that The Story Factory and affiliated companies store and use information about your purchases as well as the contact information you provide. The data is stored and used to enable us to fulfill our commitment to you, and enable us to satisfy your needs as a customer and provide you with better service, such as personalising the website or provide you with product suggestions. The data is also stored and used for information and marketing purposes. This means that The Story Factory and its affiliates may, unless you have actively withdrawn your consent, use your personal information to contact you via email in regards to newsletters, text messaging, direct marketing or for market research purposes. You have, of course, the possibility to notify us at any time that you oppose the processing of your personal data for marketing purposes. We treat your personal information with the utmost care and ensure you that your customer data is only used by The Story Factory and its affiliates. The Story Factory and its affiliates will not, without your consent, pass on information about you unless the law necessitates the exchange to provide you with an ordered product or service, or if The Story Factory deems it necessary in order to protect and defend the rights or property of The Story Factory and its affiliates.
The Story Factory AB is exempt from penalty for failure to perform any obligation under this Agreement if such failure is due to extenuating circumstances as described below and the circumstance prevents, hinders or delays the obligation to the customer.
Extenuating circumstances are deemed to include but not limit themselves to, government action or omission, new or amended legislation, industrial disputes, blockades, fire, flood, sabotage, accidents and incidents of significant scale, or other types of natural disasters. The force majeure includes authority decisions that affect the market and products negatively, such as restrictions in the indications, warning labels, sales bans, embargos, abnormal decline in the market and if the company is subjected to criminal activity which affects the business.
You are always welcome to contact The Story Factory's customer service if you have any questions! We will try to answer all emails within 24 hours.